I had to buy a new used car after an accident amidst the CoVid crisis. Because I could not go the dealership, I went through Cars.com and did everything remotely through them over the phone and by email. Because they were a CDJR dealership and the vehicle was Jeep certified I knew that I was getting a trusted car. They went above and beyond to help, delivering the vehicle to me and still handled registration from the neighboring state. My salesperson, Josh Mahoney, is a VIP in my eyes. I am very grateful to him and his dealership for ...
Courteous, friendly service! Won't be going anywhere else, that's for sure--tried the dealership closer to home just once--once was more than enough!!!
Service advisors are very cordial and efficient. Service was performed in a reasonable time at a fair price. Waiting area is clean.
Friendly, courteous, and helpful, always have loaners for customers, clean facility, coffee and TV and internet in waiting area, good quality repairs
Everyone is very friendly and attentive. The work was accomplished in a reasonable amount of time and is always done to the highest standards.
Customer service is excellent, technicians / mechanics top notch. Provided useful vehicle information. Very personable people to talk with. Excellent experience.
everything went smoothly and no complaints, would recommend to friends to go if looking to buy a car or truck
Wonderful customer service! Friendly and professional staff, especially Service Manager and staff. Would refer all family and friends to the dealership
Fast service, friendly staff. Went in not entirely sure what was wrong with my vehicle at the time and the staff checked it out and put my mind at ease knowing it was in professional hands.
My third purchase from here and I am always treated well, my questions are always answered and the service department is always helpful
Josh was wonderful to work with. He made sure I was in a car that I could afford and that I liked. He was very knowledgeable and trustworthy. I am confident that I received a fair deal and have faith that my car will be well cared for by your service department. We have to purchase another vehicle next summer, we will be back.
Friendly, knowledgeable employees. The service manager Carrie was exceptional and made my visit enjoyable. This dealership is outstanding,the best I have been in a long time.
This is the 3rd car I've gotten from this dealership. Each time I've felt as if they wanted to get me into the car I've wanted without showing me something I don't want. I really don't like sunroofs, and they know it, so I ended up ordering the car and that's no big deal at this dealership. I recommend Old Saybrook Dodge. Join the Brotherhood of Muscle.
Clean facility, friendly reliable service. Professional & accommodating staff. Like the old show CHEERS, "A place where everybody knows your name."
Very helpful explaining the problems but I find the pricing to be high compared to local small garages. Ad if you don't use Dodge parts they cannot correct the computer
The mechanic and service manager took time to go over the mechanical problems and offer me the most economical way to service the car.
Friendly and easy to deal with. Prompt service and product was quickly installed. Definitely recommend service shop. Carrie was especially easy to talk with and understood what I needed done.
Love Carrie. She's so nice and a great help. Goes above and beyond to make you happy. Always get my car back clean and washed. Also love the coupons.
Everything about the service department is top notch. Courteous, professional and all around great service. No surprises, service is explained and performed in a timely manner. I would highly recommend this dealership.
Friendly, fast, and no surprises. They are really great people there and work hard to make sure you are happy and satisfied.
They were honest about putting in wrong oil brought car back in immediately changed oil to synthetic.they the mistake before giving the car back to me
I've always had a very positive experience with the OS CDJ service team. Honest, professional and friendly. Never a problem at all
Friendly and prompt service. Service manager is the best. Genuinely helpful and knowledgeable. Service is above expectations. I,m very appreciative of the friendliness of the staff.
I have always had great experiences at the dealership! The service department always makes sure my car is kept in tip top shape and go beyond to help out in any way, whether it be providing me with a loaner, always provide coupons and they have wonderful personalities! My recent purchase with Josh Mahoney went so smoothly and I did not feel pressured and his experience as a previous mechanic adds an additional comfort in knowing the vehicle inside & out! And also, a great personality!
Very thorough, and professional service. Had my jeep serviced and it was timely and everyone at the dealership was very helpful.
Very Friendly staff, clean facility, all work permormed as promised and car cvacumed and washed! Great loaner cars program also!
The professionalism of the salesman, finance manager and service manager all made purchasing my second vehicle from this dealership a great experience.
Accommodating to our needs since we are not from Old Saybrook. Always have a rental for us to use with gas in the car. Repairs done properly and within reasonable time. Pleasant waiting area.
The service is easy to schedule. The email reminders are helpful. The service is friendly; they have a nice waiting room with TV. Staff is pleasant and accommodating. They have a loaner car available if needed. Good value especially with coupons.
My van broke down on a Saturday and with no service people there the sales staff still gave me a great courtesy car to use while I was waiting to find out what had happened with my van they really went above and beyond
The service department at Old Saybrook Dodge always has fast service and a comfortable waiting area. I definitely recommend them.